Once we receive the order, we dispatch your product(s) within 2 working days. We have teamed up with Shippigo Courier Services to deliver your products to you at the earliest. You should ideally receive the same within 4 to 7 days of dispatch unless extraordinary circumstances.
Cancellation and Return/Exchange Policy:
Orders can only be cancelled before dispatch. Any request for cancellation after dispatch will not be entertained.
We do not accept any returns of our products.
We always take confirmation from customers before we ship COD orders, if after confirmation, the costumer still rejects the package upon delivery, the customer may be liable for the shipping charges.
You can Return your product in the following cases only:
Damaged or Faulty Product(s) Wrong Product(s) delivered which are not as per your order.
To book a return/exchange, please send us an email at firstname.lastname@example.org with your order number (mandatory) within 24 hours of delivery.
Please note that the lashes are hand made and therefore minor differences in how the lashes are weaved are expected.
Please attach any relevant pictures and an unboxing video to prove the damage for the return purpose.
Please note that any return requests after 24 hours of delivery will not be entertained. It will take a minimum of 10 working days for the product to be returned to us once we book a pickup for your return order. Your patience in this matter is appreciated. We do not accept any returns due to colour/shade difference. Colour difference happens due to screen brightness settings as well as your display quality and we will not accept any returns due to the same.
We do not accept any returns or exchange on items sold at a discount or sale items.
Refunds on Returned Items:
We provide refunds only for:
Damaged or Faulty Product(s) Wrong Product(s) delivered which are not as per your order
Orders cancelled before dispatch.
Once an order is returned to us our team will contact you to process your refund. Please allow us up to 2 weeks from receiving your return order to process your refund.
Privacy for our valued customer is extremely important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at RUFABEAUTY. The information of the customer such as contact no., email, addresses etc. is used only for the internal purpose and not for sale. Your contact information is stored in our database and is only used to contact you in case of deliveries and/or for announcement of our latest deals and news etc.
SECURE ONLINE PAYMENTS The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms, our server log files also receives general information such as the IP address of the visitor, cookie etc. For the financial transactions by credit card, RUFABEAUTY uses a 3rd party secure payment gateway provided by “CCAvenue” and the credit card details are ‘not stored’ with RUFABEAUTY. Information is securely stored and encrypted with Visa/MasterCard.
Smart Cookies: We use ‘Cookies’ to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. ‘Cookies’ are tiny text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.